Resources for Taylor Xpress Flex Users

Resources for Taylor Xpress Flex Users

Are you ready to learn more about how to operate Xpress Flex? Start by downloading our operating guide, which includes instructions for use, error codes, and troubleshooting recommendations. 

Helpful Links

Technique

  • Pour your sample water into the center chamber on the test vial (~80 mL).
  • Carefully measure prep reagents for Iron Prep and Phosphate Prep, and add to respective chambers. 
    • 1 level scoop of iron reagent to chamber 1. Note: Powder may not dissolve fully. This will not affect test results.
    • 0.5 mL of phosphate reagent to chamber 4.
  • Use gloves and protective eyewear when handling Iron and Phosphate prep reagents. Immediately clean up any spilled reagents.
  • Carefully use the syringe to measure sample water from center chamber of test vial and add to chambers 1 and 4. Add 5 mL of sample water to both chambers.

  • Cap center chamber of test vial and swirl to mix.
  • Dip timing is important. Pay attention to the sounds and animation as instructed. Remove promptly. Avoid flinging water.
  • When dipping strips, be sure numbers on clip and testing vial line up.
  • Avoid handling test strips near pads when loading into Xpress Flex.
  • Follow all program prompts.
  • Never dip into the same sample twice.

  • Keep lids of the test strip bottles closed when not in use.
  • If Xpress Flex shuttle starts accumulating water, use a dry cloth to remove.

Tips and Tricks

Keep these tips and tricks in mind to get the most out of your Xpress Flex testing experience!

  • Check lot codes and expiration dates located on the bottom of strip containers. These should match the selected options during the water test.
  • Shuttle should be empty and closed when XFConnect is started. If not, the Xpress Flex will need to be unplugged to reset.
  • When using the Iron and Phosphate prep reagents, add them into the respective chambers before adding sample water. This improves mixing.
  • When loading the strip clip, use only the strips for the tests you need for the water evaluation. This may just be Flex 3 strip.
  • Use the strip loader to make sure the strips are properly aligned.
  • Ensure that audio is available on your computer to hear audible cues.
  • Begin test prep for the next water sample while the Xpress Flex is testing the current sample.
  • Always remove strips from Xpress Flex after testing.
  • Personalize your sureTREAT® profile by editing chosen tests and recommendations based on your objectives.
  • Graphics can be added to the header of your sureTREAT report when creating your profile.
  • Always ensure your software is up to date.

Troubleshooting

sureTREAT® IS NOT CONNECTING WITH XPRESS FLEX®

  • Possible Cause: Incorrect web address OR XFConnect is not running
  • Result: No connection between computer and Xpress Flex
  • Corrective Action: In your browser go to TaylorsureTREAT.com. Be sure Xpress Flex is connected to computer. Verify XFConnect is running.

 

TEST RESULTS APPEAR DIFFERENT WITH NEW STRIPS

  • Possible Cause: Lot Code for test strip(s) was not updated with new bottle
  • Result: Test Results may be inconsistent/unusual
  • Corrective Action: Update test strip lot code in Xpress Flex sureTREAT program.

 

TOTAL ALKALINITY (TA) SEEMS LOW

  • Possible Cause: “Adjusting TA for CYA” is turned on in sureTREAT
  • Result: TA is reported lower than a titration or other test
  • Corrective Action: Retest with “Adjusting TA for CYA” turned off. Note: “Corrected TA” is what a proper balance (LSI) requires.

 

pH RESULT IS UNUSUAL

  • Possible Cause: Sample could have low Total Alkalinity
  • Result: pH is inconsistent or different than another test
  • Corrective Action: Increase alkalinity of pool/spa and return for a retest.

 

HARDNESS RESULT SEEMS HIGH

  • Possible Cause: Test Strips report Total Hardness rather than Calcium Hardness
  • Result: Total Hardness may be higher than Calcium Hardness
  • Corrective Action: To determine a more accurate result for Calcium Hardness, a titration may be required.

 

NO TEST RESULT FOR CYA TEST

  • Possible Cause: CYA pad on Flex 3 strip did not reach sample during dipping
  • Result: CYA reading will be inaccurate
  • Corrective Action: Retest with fresh sample and proper technique to ensure pad reaches sample.
  • Possible Cause: pH is outside the range of 6.8 to 8.2
  • Result: No CYA result is provided
  • Corrective Action: Adjust pH of pool/spa and return for a retest.

 

IRON TEST RESULT IS LOWER THAN EXPECTED

  • Possible Cause: No prep reagent added to chamber 1
  • Result: Iron test gives repeated <0.15 ppm result
  • Corrective Action: Retest with fresh sample and use 1 scoop of Iron Prep Reagent (R-9103).

 

REPORT QUALITY - REPORT IS EXCESSIVELY LONG

  • Possible Cause: Text in recommendations section could be excessive
  • Result: Report for customer is more pages than desired
  • Corrective Action: Edit recommendations in the sureTREAT® program.

 

ERROR UPDATING LOT CODES

  • Possible Cause: Reinstallation of XFConnect is required
  • Result: Flex Strip lot codes do not save
  • Corrective Action: Please contact Taylor Technical Support at 877-837-8548 for assistance.

 

XFCONNECT DOES NOT INSTALL UPDATE WHEN INSTALL BUTTON IS CLICKED

  • Possible Cause: Reinstallation of XFConnect is required
  • Result: The program will not install updates, even though the user clicks “Install”
  • Corrective Action: Please contact Taylor Technical Support at 877-837-8548 for assistance.


Lighted Color Codes

Stand-by mode

  

Getting device information

  

Device is receiving power, but XFConnect software is not running

  

Countdown timer

  

Awaiting wet strips/insert shuttle

  

Analyzing pads

  

End of test

 

 

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