Support

Help with All Your Water Testing Needs

Whenever you have a question about water testing or any of our products, just give us a call at 800-TEST KIT. Taylor’s professionals are ready with the expertise needed to help you select the right water testing products, track an order, answer questions, or provide technical support if needed.

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Technical Support

When you need technical support, you want expert advice. And who better to offer that assistance than The Most Trusted Name in Water Testing? For over 90 years, Taylor Water Technologies has been giving its customers the tools to analyze water, and when you’ve been around for that long, you know your products.

If you need help choosing or using a water testing product, we invite you to visit our Technical Support/FAQs page or contact our friendly and knowledgeable technical support staff. So we can serve you in the best way possible, please be prepared with the type of water you’re testing, the part number of the test kit or product you’re using, the name(s) and lot code(s) of the reagents, and your question or problem.

If you are experiencing an emergency situation with a water testing product, please call:

• CHEMTREC, (800) 424-9300, for emergency response personnel, 24/7
• Chesapeake Teleservice, (410) 494-5091, for first-aid information, 24/7

Software Support

Whether you need assistance with Taylor’s proprietary sureTREAT app, or simply wish to learn more about how our software systems can make water testing faster, easier and more accurate, our Software Support Staff is ready to help.

Taylor’s software applications are designed to read test strips, or liquid test samples, or to prescribe treatment for your unique water chemistry needs…but even more important, they’re designed to make your job easier, so you can slip into that pool or spa in less time and with greater comfort.

A superior user experience is on the minds of all our software developers, and we invite your questions and feedback. Simply contact us.

Track Your Order

Wondering when to expect your order from Taylor? Click below to track your shipment.

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Purchasing Questions

Have a question about Taylor's purchasing, shipping, or return policies?

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