Continuing to Press On During COVID-19 Crisis
We deeply value the relationships we've built with our customers, partners, and those in our distribution network; maintaining transparency has been an essential aspect of these relationships and our culture.
An equally important aspect is our commitment to the well-being of our employees and the community. We are working diligently to meet the current projected demand for our products while holding employee safety as the top priority.
Taylor's leadership team has enacted a plan to maintain continuity in employment and operations. We are educating our workforce on proper precautionary actions under guidance from the World Health Organization, Center for Disease Control, local municipalities, and the federal government. Further preventative measures include: restricting travel and office visits (this includes suspending customer pick-ups), restricting attendance at off-site trade shows and conferences, and preparing our employees to transition to work remotely (this includes our customer service department).
We intend to maintain full business operations; our phones will be answered, and your orders will be processed and fulfilled. Our team is flexible and will continue seeking solutions that prioritize customer satisfaction and employee health. If there are changes in production or delivery, we will notify our customers immediately.
We are actively monitoring developments regarding COVID-19 and its effects on our industry. Please remain safe in these unfamiliar times.
If you need assistance, we encourage you to email us at email@example.com. If you need to speak with a representative directly, please call 410-472-4340 and enter one of the following extensions: Alice McKie ext. 123, Danielle Simmons ext. 126, Kim McAllister ext. 127, Petra Hayes ext. 125, or Sue Sappington ext. 120. If you would like to speak to the customer service manager, Kathy Bondarenko, please enter ext. 128.